SSE contact number – 0870 218 0707

Scottish & Southern Electric (SSE) are predominantly a UK based energy supplier offering both electricity and gas supply to millions of homes across the UK. SSE also offer homecover products alongside phone and broadband cover.

SSE has an variety of basic online contact methods, which you can use to contact them regarding any of the three products they supply:

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call SSE directly, here are some of the departments you may wish to contact.

SSE DEPARTMENTPHONE NUMBER
Customer Services0800 980 8476

SSE customer services have a specific energy complaints department. There are a number of ways to contact the complaints team, however, initially, SSE advise you to make contact using either of the following two methods:

By telephone: 0345 071 7800

The Twitter and Facebook pages are used generally to share SSE news, advise of any large scale problems and to provide details of both current and future projects. If you send a query to SSE via Twitter and Facebook during office hours, they aim to respond to you within one hour.

If however you wish to speak directly to SSE or you have a specific issue, you should use the following contact details as appropriate.

SSE Energy contact number - tips and tricks

The SSE contact number for general energy enquiries is 0345 026 2658. Alternatively, you can complete an online form using the following link: https://sse.co.uk/forms/general-enquiry#q with your enquiry.

If you are looking for general energy information, SSE's website (www.sse.co.uk) includes pages with details of different tariffs, how to switch energy suppliers, what you need to do when you move home, how to deal with energy emergencies, breaking down bills and much more.

SSE complaints - how to get justice

You can also set up an online energy account on the SSE website with your email address and SSE account details. You can then use your online account to deal with general day to day energy issues - for example, supplying meter readings or obtaining an up to date account balance.

By telephone: 0345 071 7800

By post: SSE Complaints Department, PO Box 7506, Perth, PH1 3QR

Always ensure your full name, contact details (including your address and telephone number) and account number are clearly displayed on the letter.

If your complaint has not been resolved with SSE by 8pm the day following your initial telephone contact or by 8pm the day after they received your letter, you can follow this up directly with the head of customer services using one of the following methods:

By post: SSE Complaints Department, PO Box 7506, Perth, PH1 3QR

By email: headofcustomerserviceteam@sse.com

Online form: https://sse.co.uk/forms/online-enquiry-form#q1

SSE Phone and broadband cover - call the contact number when you are not just an energy customer

SSE's contact number for phone and broadband cover general enquiries is 0345 071 9886. Alternatively, you can use the online enquiry form found on the SSE website (https://sse.co.uk/forms/general-enquiry#q1).

If you are looking for general information on SSE's phone and broadband cover packages, details on how to switch phone and/or broadband suppliers, broadband speed advice or other similar general information, it may be helpful to first have a look at SSE's website.

SSE phone and broadband cover complaints

SSE have an dedicated phone and broadband cover complaints department which can be contacted as follows:

By telephone: 0345 071 9890

By completing the online form: https://sse.co.uk/forms/online-enquiry-form#q1

SSE aim to deal with any complaint immediately, however, if, for whatever reason, this is not possible, they should provide you with a timescale for dealing with your complaint.

If you remain unhappy with either your phone or broadband service eight weeks after initially raising your complaint, you are able to escalate your complaint the Communications Ombudsman. The Communications Ombudsman's contact details can be found on SSE's complaints procedure.

SSE Home Services

SSE offers home services such as boiler repair and maintenance. General enquiries to SSE's home services team can be made as follows:

By telephone: 033 00535452

By completing the online form: https://sse.co.uk/forms/online-enquiry-form#q1

General information on boiler breakdown cover, boiler maintenance and tariffs can be found on the SSE website (www.sse.co.uk).

SSE Home Services complaints

To lodge a complaint regarding any home services product or service, you should do this initially using one of the following methods:

By telephone: 0345 071 7800

By post: SSE Complaints Department, PO Box 7506, Perth, PH1 3QR

By completing the online form: https://sse.co.uk/forms/online-enquiry-form#q1

Ways to contact SSE if you have hearing loss

If you suffer from hearing loss, you can contact SSE in one of the following ways:

SignVideo service - if you use British sign language, you can contact SSE using the SignVideo service. One of SignVideo's interpretors will relay your query or concern to SSE customer services in real time.

Textline - if you own a textphone, you can call SSE's textline number on 0800 622 839.

Online form - You can complete the online form (https://sse.co.uk/forms/online-enquiry-form#q1)

Email - you can email SSE customer services at customerservice@sse.com.

Post - you can write to Customer Services, SSE, Grampian House, 200 Dunkeld Road, Perth, PH1 3GH.

All of the above contact methods can be used for both general enquiries and lodging a complaint.

Opening hours

SSE customer services are available Monday to Friday from 8am to 8pm and SSE's Saturday opening hours are 8am to 2pm.

SSE Opening Hours

DayOpening Hours
Monday
24 Hours
Tuesday
24 Hours
Wednesday
24 Hours
Thursday
24 Hours
Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours

SSE Head Office contact address

Scottish and Southern Electric
Inveralmond House
200 Dunkeld Road
Perth
PH1 JAQ

Parcelforce contact number – 0870 218 0703
ESA contact number – 0870 186 5274

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